Contact the Office of Student Life
Ombudsman/Student Advocate
The PÕ¾ÊÓƵ Ombudsman/Student Advocate is a resource dedicated to helping students navigate college policies and procedures, facilitating communication, and assisting in conflict resolution outside of the College's formal grievance procedures. The Ombudsman/Student Advocate serves as an initial point of contact to address student concerns and appeals regarding issues such as access to courses, credit granted toward degrees, and other matters. PÕ¾ÊÓƵ is committed to ensuring all students are treated fairly and equitably.
Services Offered
The Ombudsman/Student Advocate provides the following support services:
- Listening and Resolving Concerns: Helping students address and resolve complaints or concerns.
- Clarifying Policies and Procedures: Explaining College policies and procedures to ensure understanding.
- Referrals: Directing issues and concerns to the appropriate department or office.
- Defining Options: Assisting students in understanding available options.
- Policy Recommendations: Suggesting revisions to College policies and procedures when needed.
- Maintaining Communication: Promoting open and constructive communication between students and the College.
- Providing Assistance Information: Sharing details about assistance opportunities and the College’s formal grievance procedures.
Contact Information
The PÕ¾ÊÓƵ Coordinator of Student Conduct also serves as the Ombudsman/Student Advocate. This role is accountable to the College President and the Vice President of Student Success.
- Phone: 772-462-7482
- Email: cparuag@irsc.edu
To file a grievance, please fill out the , or send a detailed email describing the situation to studentaffairs@irsc.edu.
All students are encouraged to work through the Ombudsman/Student Advocate and the internal complaint and appeal process provided by PÕ¾ÊÓƵ. However, if students feel further investigation is warranted, they can contact The Florida Department of Education at .
Distance Education students who have completed an applicable internal institutional grievance process and applicable state grievance process may also appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, visit FL-SARA Complaint Process.